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FAQ

Pre-sales&After-sales Questions

What if I receive the wrong product?

We offer free returns and exchanges. If you receive an item that does not match your order, you can contact our customer service team to initiate the return or exchange process.

What is the process for returns and exchanges?

Simply contact our customer service team, provide them with your order number and a description of the issue. Our team will guide you through the necessary steps for returning the item and ensure you receive an appropriate refund or replacement.

What should I do if I haven't received my ordered product yet?

If you haven't received your ordered product within the expected delivery timeframe, we recommend first checking the tracking information provided with your order. If there's no tracking information available or if you have concerns about the status of your delivery, please contact our customer service team for assistance.

What is the warranty policy for the product?

We at SUNEE brand are committed to improving the product shopping experience and happiness for our customers. If you have purchased a product through our website or Amazon platform and are not satisfied with your purchase for any reason, you can initiate a return service within 30 days of receipt to receive your refund or exchange.

What if the product I received is defective?

If you find that the product you received is defective, please feel free to contact our Customer Service Team (support@sunee.net) with your order number and details of the problem. It would be better if there are pictures to assist the description. The Customer Service Team will reply you within 24 hours and prioritize your problem.

Is there a specific time frame within which I should expect to receive my ordered product?

While delivery times can vary depending on factors such as shipping method and destination, we typically provide estimated delivery windows during the checkout process. If you're unsure about the expected delivery timeframe for your order, please refer to your order confirmation email or contact our customer service team for assistance.

Are the colors as expected based on product descriptions?

Yes. The color is consistent with the picture, but some color differences may be due to different display devices.

What is the quality of the SUNEE Planner?

Great! Our planner has a waterproof PVC cover, double coils to prevent snags, and 100 GSM excellent thick paper.

How is the quality of the SUNEE Paper File Folders?

Great. Our paper folders are made of heavy duty paper that is strong and resistant to tearing.

Do the actual planner and planner colors match the product description?

Yes. The product description is the same as on the website, and the actual color is the same as the picture, but there may be some color difference due to different display devices.

Manila & Hanging File Folders

How do these manila folders perform in hanging file systems?

These 1/3 cut folders work extremely well in hanging file systems and fit perfectly.

Are the tabs easy to use and label?

Yes, the tabs provide enough writing room, making labeling easy and effective.

Pocket Folders

Are there waterproof options available?

Yes, you can choose our plastic folders with pockets. They are made of high-quality material that is waterproof, tear-proof, and durable.

What are pocket folders good for?

Pocket folders are great for organizing and storing documents for school, office, and home use, as well as for presentations, events, and travel. They keep papers sorted, accessible, and neatly presented.

What size of paper is the folders with pockets for?

Our pocket folders are typically designed to hold standard letter-sized paper (8.5 x 11 inches) or A4 paper (8.27 x 11.69 inches).

How much paper does each pocket folder hold?

Each pocket in a standard pocket folder typically holds about 25-50 sheets of paper, so a folder with two pockets can hold a total of 50-100 sheets. The exact capacity can vary based on the thickness of the paper and the design of the folder.

Does the Pocket Folder have a multi-pack option for bulk purchases?

Absolutely, our folders are available in a variety of packages to buy in bulk and save money!

Can plastic pocket folders be recycled after use?

Yes, we have a pocket folder that is recyclable and is an eco-friendly option for organising documents.

Zipper Pouch

What are mesh zipper pouches used for?

They're used for organizing and carrying small items like cosmetics, toiletries, stationery, and travel essentials.

Are mesh zipper pouches waterproof?

Yes, our zipper pouches are made of premium PVC material, which is waterproof.

Do mesh zipper pouches come in different sizes?

Yes, mesh zipper pouches are available in various sizes, ranging from small coin purses to larger pouches suitable for organizing electronics or travel accessories.

Are mesh zipper pouches durable?

Yes, the mesh zipper pouches are made of sturdy PVC material that will stand up to daily use.

Do mesh zipper pouches come in different colors?

Yes, mesh zipper pouches are available in a wide range of colors to suit personal preferences and style preferences.

Calendar Products

What if the calendar I received is defective?

If you find that you have received a defective product, such as a page printing error, wrong month order binding or missing month, please feel free to contact our Customer Service Team (support@sunee.net) with your order number and details of the problem. It would be better if there are pictures to assist the description. The customer service team will reply you within 24 hours and prioritize your problem.

What is the paper quality of each calendar?

The calendar manufacturing plant we work with is well-equipped and produces good quality paper. Writing on the paper with a fountain pen is very smooth and does not jam or bleed through the ink.

What does the calendar packaging look like?

1.OPEN THE PACKAGING
Unwrap the rectangular packaging to reveal your calendar

2.UNROLL OPPOSITE TO PACKAGING
After removing the calendar from the box,
carefully roll it outward to make it easier to lay flat

3.SECURE BOTH CORNERS
Secure both transparent corners to ensure the calendar stays in place

4.FLATTEN WITH EVEN PRESSURE
Place the calendar on a flat surface and press down on all four corners and the center use heavy objects like books to maintain uniform pressure, ensuring a smooth and perfectly flattened result

5.FLATTEN FOR 2-4 DAYS
After completing Step 4, let the calendar sit undisturbed on a flat surface for 2-4 days. This time allows the calendar to fully flatten and ensures a smooth result if it's not completely smooth after this period, consider leaving
it in place for a few more days

Why can't I find a certain calendar from the past?

Our program team updates product information for calendars based on the current time, so you may not see a specific calendar from a time in the past. For example, in 2024, we'll be removing calendar products from 2023. We hope you understand. If you have any questions, please contact our Customer Service Team (support@sunee.net).

How do I recover a rolled up calendar? (Take 22x17 calendar for example)

Please click to know more: here

Binder Products

How is the size and paper capacity of a binder defined?

The factory we work with is well-equipped with machinery and produces good quality binders in PVC-Free. Our metal rings for binders are available in two shapes, as well as several sizes.

Below is our definition of size and capacity. Please click here for detailed introduction.

Zipper Binder (Computer Bag)

Will a zippered binder hold a 13-inch laptop?

The 13 inch laptop can be placed into our zippered binder, but it is recommended to place it patiently and carefully to prevent some unwanted bumps. Laptops smaller than 13 inches are easier to fit into our zippered binder.

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